Its important to us that you are happy with your coat and it fits! This is why we are happy to exchange sizes or refund if needed. To refund an item we ask;
* The item be unused, unwashed and tags still on in a re-sellable condition.
* Returns be made within 30 days upon delivery
*Postage costs of item back to Muddy Creek Rain Gear is covered by the customer. Muddy Creek Rain Gear will pay for postage of exchanged item back to customer once goods are received.
* If a refund issued, the postage and handling cost will be deducted from refund amount.
* To arrange a refund or exchange please contact us via email or phone and include the details of the exchange or refund. i.e size change and the new requested size and customer contact details.
Return shipping address:
Muddy Creek Rain Gear
Attn: Rachel Denton
299 Six Mile Road Eagleton
NSW, Australia, 2324.
* If your item is faulty, we will replace it with the same item. If the item is out of stock, we will offer you a refund. This is in line with Australian consumer guidelines.
If you've received an incorrect or faulty item, please email us first so we can confirm the return is acceptable.
PayPal Free Return shipping:
Did you know that PayPal offers free return shipping up to 8 times a year. Find out more information here.
We use Australia Post. Packages will be sent out within two days of purchase unless otherwise specified to the customer.
You will receive tracking information from Australia Post. You can track your parcel following this link.
Standard Post: $20.00
Express Post: Please contact us via email or phone.
We do ship internationally however postage is calculated on location. Please send us an email so we can work out the postage cost for you.